Refund Policy

Try it free first

The free plan includes a capable everyday model at our expense, up to 5 AI replies per person per day, plus unlimited chatting with the people you invite. It stays free for as long as you like, and we suggest trying it before you pay.

Monthly subscriptions

• Cancel whenever you like. Your plan keeps working until the end of the period you already paid for, then moves to the free plan.
• We do not give partial refunds for time left in a period, except where the law requires it, or in the cases below.
• First 14 days: if Chorus is not for you, write to support@sharechorus.com within 14 days of your first payment for a full refund, as long as the workspace has used less than 20% of its monthly AI budget.

Credits

• Monthly plan credits are part of the subscription. They reset each period and have no cash value.
• Top-up credits are refundable within 30 days of purchase for the unused portion, at the price you paid.
• If credits are taken by a fault in our billing, we put them back and refund anything charged in error.

Outages and faults

If a Chorus fault makes the service unusable for more than 24 consecutive hours, ask for a pro-rata credit for the affected days. Problems caused by a model provider are outside our control, but tell us and we will help you switch models or recover the credits spent on failed replies.

Bring your own keys

We refund what you paid us for collaboration under the terms above. Charges from your own AI provider are between you and them.

How to ask

Email support@sharechorus.com from the address on the account, with the workspace name and the invoice number. We answer within 2 business days, and approved refunds return to the original payment method within 5 to 10 business days.

Chargebacks

Please contact us before asking your bank to reverse a charge. We would rather fix the problem. Accounts with an open chargeback are suspended until it is resolved.